1307 2nd Loop Road STE C Florence, SC 29505
843-407-0226
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Monday through Thursday: 10:00am to 7:00pm EST
Friday: 10:00am to 6:00pm EST
Saturday: 10:00am to 5:00pm EST     Sunday: 12:00pm to 5:00pm
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This page was last updated: February 24, 2017
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Guitar and Fretted Instrument Repair

Scott Gilreath and Alex Gilreath have been repairing instruments for 8 years. He has experience and knowledge in all types of guitars, banjos, mandolins, resonators, and orchestral instruments.

Guitar, Bass, Mandolin and Banjo Repair:

Restringing- The most frequent repair. String life varies depending on how much you play them. If your strings start to sound dull, begin to unravel, or look dirty it's probably time for a change.

Nut Replacement- The nut is the small piece of plastic or bone that the strings rest on near the top of the neck. Nut replacement is not an easy task since each nut has to be carved to the perfect width, radius, and height for each guitar. If the nut is cut too large, it will be too difficult to play.

Action and Intonation Adjustment- Action is how close the strings are to the fingerboard and intonation refers to the accuracy of the pitch as you play different notes on the fretboard. Action that is too high is difficult to play and poor intonation can make a guitar sound badly. Problems with action and intonation can be caused by all sorts of things: warped necks, bad frets, bad nuts, mis-adjusted bridges,and bad strings.

Truss Rod Adjustment- This is a common repair for guitars whose necks have become warped. The tross rod is a metal rod extending through the neck of the guitar that controls the amount of bow allowed in the neck. An over adjusted truss rod can break and result in a ruined instrument, so adjusting one should only be attempted by a skilled technician.

Electronic Repair- The electronics of guitars are prone to hum, pop, and cutout with age. Our repair dept will assess the cause of the problem, resolder and rewire where needed, and replace any faulty parts.

Orchestral Strings Repair:

Initial Setup- It is common for people to buy new instruments directly from companies  that have not been setup at all. To play as well as possible, the instrument needs to be setup correctly by a qualified technician.

Repositioning Sound Posts- Stringed instruments have a small dowel called a sound post suspended between the top and bottom plates. Proper placement of this post is vital for the instrument to play with the proper tone. This post often falls over if the instrument gets jarred in some way and is difficult to place back correctly.

Carving Bridges- After a very long period of use, the bridge (the wooden arch the strings rest on) will split and break. Unfortunately, one cannot just buy a new wooden bridge and put it on. Because each top arches differently, the legs of the new bridge must be carved and sanded to match the top of the instrument.

Carving Pegs- When they are being replaced, the tuning pegs on the headstock must also be carved and sanded to fit. If the pegs do not fit perfectly with your violin, it will be difficult to keep it in tune.

Restringing- The most frequent repair. String life varies depending on how much you play them. If your strings start to sound dull, begin to unravel, or look dirty it's probably time for a change.

Brass Instruments Repair:

Stuck Valves- Valves that are not oiled frequently enough can become sticky. If your valve becomes completely stuck, be sure to bring it in for repair, because removing it yourself may result in damaging your instrument further. It is also important that you only remove the valves of your instrument if you know exactly what to do. Valves have to be placed in a specific order and position to function correctly.

Loose or Tight Tuning Slides- If a tuning slide is not lubricated or becomes bent, it could become unmovable or may pop off.

Fixing Broken Spit Valves- A spit valve is a clever way to clear fluid that has built up in the instrument, and seeing someone play an instrument with a broken one is not a pretty sight.

Resoldering Finger Guides- Finger guides on trumpets and horns do tend to come off. Fortunately resoldering them back on is a quick repair to have done.

Replacing Felts, Corks, Springs, and Valve Guides- Felts, Corks, Springs, and Valve Guides on brass instruments can be replaced as they wear out. Services for this type of work will be repaired by our local technician that has 30 plus years of experience.

Dents & Dings- Many dents and dings can be repaired in brass instruments. In some severe cases it is possible to replace damaged parts with new ones.  Services for this type of work will be repaired by our local technician that has 30 plus years of experience.

Woodwind Instruments Repair:

Recorking- The corks used to join mouthpieces, necks, and other components of wind instruments will eventually wear down or even come apart. Fortunately, this is one of the simplest and most common repairs to have done.

Replacing Springs- The springs that keep tension on the keys can become loose and sometimes even break off.

Repadding- Leaks are caused by poor alignment of the keys or by old pads that don't completely seal anymore and need to be replaced. Pads can also become sticky with age. You know a pad is in good shape if you hear a subtle 'pop' when you close the key. Pad replacement is a difficult job. Services for this type of work will be repaired by our local technician that has 30 plus years of experience.

Regulation- Regulation is the task of adjusting the keys and pads of the woodwind instrument so that they are aligned correctly and are at the right height over the tone holes. This can vary widely from instrument to instrument. Services for this type of work will be repaired by our local technician that has 30 plus years of experience.

Dents and Dings- In most cases, dents and dings can be removed from instruments. Services for this type of work will be repaired by our local technician that has 30 plus years of experience.

How To Bring Your Instrument To The Musical Depot for Repair:

Bring your instrument to our store during regular business hours. There is no need to call ahead. At the store, the saleperson will take your instrument and we will give you a receipt showing that you dropped it off.

Scott or Alex will check your instrument and will provide you an estimate of how much it will cost to repair it and any other suggestions he may have. All repair estimates at Musical Depot are free! No repairs will begin and no charges will be applied until the repair dept has received your 'OK' to begin.

Once the repair is completed,you will be promptly notified that your instrument is ready for pickup. Please note, no instrument may be picked up until all charges are paid in full.

Monday through Thursday: 10:00am to 7:00pm EST
Friday: 10:00am to 6:00pm EST
Saturday: 10:00am to 5:00pm EST   
Sunday: Closed

Note: Repairs are done Monday through Friday
12:00pm to 6:00pm

Most repairs carry a full 90 day warranty

Complete repads carry a full 1 year warranty

The warranty will not cover repairs if the damage is caused by mishandling, careless handling, or misuse

A repair costing more than $80.00 requires a 50% deposit

Upon being notified of the completion of repairs, the balance must be paid in full and picked up within 10 days or you will incur a $3.00 storage fee per day

If after 30 days you have not paid in full and picked up your instrument, the instrument becomes the property of Musical Depot.
A technically good guitar will either have, or be adjustable to achieve, correct intonation up and down the playing area of the neck. The factors which impact on the ability to achieve good intonation are:

1. THE FIT OF THE NUT
2. THE PLACEMENT AND CONDITION OF THE FRETS
3. THE HEIGHT OF THE STRINGS OVER THE FRETBOARD
4. THE LOCATION OF THE STRING SADDLES

If the nut is not correctly fitted at the end of the fretboard, or if the strings to not bear cleanly off the fretboard edge side of the nut, the intonation of the fretted notes will be accurate.