Frequently Asked Questions

Store

Where are you located?

We are located at 1307-C Second Loop Rd in Florence SC. In between Food Lion and Freeman's Bakery.



What are your hours?

10:00-7:00 Monday through Thursday 10:00-6:00 Friday 10:00-5:00 Saturday Closed Sunday



What forms of payment do you accept?

We accept Cash, Visa, MasterCard, and Discover. No Checks.



What do you carry?

We carry combo gear; drums, guitars, amps, and accessories, band and orchestra instruments and accessories, PA gear, and recording equipment.



Lessons

What instruments do you teach?

Guitar Bass Piano Drums World Percussion Banjo Mandolin Resonator Ukulele



What do lessons cost?

$100.00 a month. Automatically drafted on the first of the month.



When are lessons?

We do lessons Monday through Thursday. Available times depend on the instructors' schedule.



Is my lesson the same time every week?

Yes. When you sign up you'll pick a time from the schedule.



I can't come to my lesson, what do I do?

Call or come to the counter to let an employee know. If you give notice at least 2 hours before your lesson it's considered an excused absence and you can schedule a make up lesson within 30 days.



Do you teach lesson in the summer?

We teach lessons all year round.



Do you have performances/recitals?

We do. Twice a year, in January and June, we have the students perform. Attendance is not mandatory, but is strongly encouraged. Performances take place over the course of a week. Students perform on the day that their lessons are on. There are no lessons during performance week. Students arrive at 5:30 to warm up and the performance starts at 6:00.



How long are lessons?

They are all 30 minute private lessons.



Repairs

What instruments do you repair?

Guitar Bass Banjo Mandolin Ukulele Drums Orchestral



What kind of repairs do you do?

We do everything from restrings, setups, and electrical on string instruments, to soundpost resets and bridge fitting on orchestral instruments, to head replacement on drums. With much more inbetween, just bring in your instrument and we will be sure to help you with any issues you may have.



What are your repair prices?

We keep our prices competitive and affordable, cost of repair usually varies from one item to the next. So give us a call or bring in your instrument and we will be happy to give you a quote.



Do you repair amps, speakers, and keyboards?

Unfortunately we currently do not repair these items.



Rentals

What instruments do you rent?

Instruments offered by Music & Arts are; Clarinet, Flute, Trumpet, Trombone, Cornet, Violin, Viola, Piccolo, Snare/Bell Combo Kits, Wood Clarinet, Open Hole Flute, Alto Saxophone, Soprano Saxophone, Baritone Horn/Euphonium, Oboe, Bass Clarinet, Tenor Saxophone, Cello, Trombone w/ F Attachment, Single French Horn, Double French Horn, Bassoon, 3/4 Tuba, Baritone Saxophone, and Bass.



How do I rent an instrument?

Either come in to our store and fill out a contract with one of our customer service representatives, or click here to rent online with the option of either home delivery or in store pickup.



What are your rental prices?

Music & Arts rentals start at $28 a month for student model instruments.



What if my instrument needs repair?

With Music & Arts' LDW (Liability Damage Waiver) program your instrument is covered. Just bring in your instrument and we will take a look at it, if it is something minor we may be able to fix it on the spot. If it needs major repairs we will exchange the instrument for another one.